After-sales Service

Our after-sales service covers the full lifecycle of the equipment, both within and beyond the warranty period. We commit that we will provide a technical response within the specified time limit upon receiving a customer service request, and dispatch on-site service personnel based on the severity of the fault. The service scope includes fault diagnosis, spare parts replacement, system restoration, and post-repair performance verification. At the same time, we establish a dedicated technical file for each set of equipment, conduct regular follow-up visits, and provide system upgrade and improvement recommendations, thereby ensuring the technical continuity and traceability of our after-sales support.